Terms and Conditions

TERMS AND CONDITIONS

The following terms and conditions are set in place for Australian customers purchasing Charles of London fashion items. These terms and conditions cover all orders placed within Australia, with the Australian agent/distributor, either by email or by phone.

DISCLAIMER

I make every effort to ensure that all the information about any product featured on fantastic.com.au  site( home of the Australian arm of Charles of London) is accurate, but we can’t absolutely guarantee it. Any changes in stock at the UK end will be communicated to the Australian agent/distributor and passed onto the customer in Australia. The customer can then change their mind or if the communication comes after the order has been dispatched from the UK, then the Austalian agent/Distributor will let you know as soon as possible,  and the customer can exchange or return them in accordance with the Returns Policy (see below).

The information on the Site is provided ‘as is’ and ‘as available’. It is for information purposes only and Charles of London does not hold itself out as providing any advice or recommendation of whatsoever nature.

All products are subject to availability. We may not always be able to accept an order, for example if we are out of stock, or if we have reason to believe that there may be a problem with processing the payment for the order. If this is the case, we will contact our Australian agent/distributor and she will contact you (by post, phone or email) to let you know as soon as possible.

If for whatever reason we are unable to supply the goods you have ordered, we will reimburse the 50%payment you  have made for the goods in full as soon as possible. This will be no later than 30 days of having originally accepted your order.

PRICE & PAYMENT

The price for the goods will be as specified on the Australian wholesale  website for Charles of London which can be found at fantastic.com.au  the . The price includes GST at the current rate in Australia where applicable.

Any customs or import duties are the responsibility of the Australian agent/distributor

All customers are required to send a cheque for payment made out to Monique Drinwater (Australian agent/distributor).Or  make an electronic transfer, for all banking details please refer to the How to Order page on fantasic.com.au or contact the Australian agent via email at monidangerous@gmail.com.

All cheques are to be posted to Po Box 201 Kuranda Queensland 4881. For security reasons, all cheques and electronic proforma payments must clear before the Australian order will be dispatched to London.

A proforma invoice of 50% will be expected upon placement of order, the following 50% wil be expected within 7 days of delivery of the order to your premises. There is a minimum order of $500 applied to the wholesale website, sales will only be made to shops and boutiques, no individual sales are available from this site. A list of stockists will be on fantastic.com.au as they become available. All customer accounts will be reviewed on a regular basis, top customers will be offered new payment terms.

SECURITY

For your security, none of your personal or card details are held on the website.An order form is generated which allows only payment by cheque or by electronic transfer. Credit card payments may be installed on the order form over the next 12 months.

RETURNS

With our products, we are happy to exchange for another product or provide a full refund as required, if, when you receive your order you decide you don’t want it. You must contact your agent in your country within 14 days of receipt and then return the item in perfect condition with the original packaging and labels in place, within 30 days from the date of purchase.

When returning items we strongly recommend you obtain proof of postage/delivery, as we accept  no responsibility for parcels lost in transit.

You must contact us within 3 days of receipt, if items are damaged or defective on arrival. Goods which have been damaged in transit can be replaced at no cost with free delivery.

PRIVACY

We follow strict security procedures, as required by the Australian Data Protection Legislation regarding the storage and disclosure of any information given by you. Under these guidelines we offer our assurance of total confidentiality and promise that your details will not be disclosed to any to other companies.

In Gratitude.